Customer Registration

Simply click on the link "sign up" --> choose customer --> enter your information --> receive verification email and your customer account will be all set once you verify your email. You can now start shopping at Crafty Girl.

Purchases

Simple, find the item you are looking for, either by searching location, categories, or entering your keyword in the search bar. Once you get to a sellers market place, select your item and choose the button, "buy now".

Returns

Return Policy

1. Return Window Customers may return options items and will work through the seller they purchased from. Some sellers may not have a return option and some may have have timeframes to return an item.

2. Return Eligibility (if offered) Items must be unused, in original packaging, and with all tags attached.

3. Return Process Customers must request a return through the seller they purchased from.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds & Processing Time Refunds will be issued to the original payment method within 5-7 business days after the return is received and inspected by the seller.

5. Defective or Incorrect Items If a customer receives a damaged, defective, or incorrect item, they must report it within 7 days of delivery.

The seller will cover return shipping costs and send a replacement or issue a full refund.

6. Exceptions & Special Cases Holiday or seasonal items may have different return policies (e.g., extended return windows).

Bulk or wholesale orders may be subject to different return conditions and must work with the seller.

How to Create Crafty Girl Market Account:

1. Sign Up --> Choose User Type (Customer or Seller) --> Enter Information and check the Terms box. You will get a confirmation Email to activate your Crafty Girl account.
2. Create Stripe account: This is your Market place Merchant. All your transaction will be completed through Stripe. Stripe will be connected to your banking where your monies will be going. You need to make sure in Stripe that you connect your banking information.
3. Your Crafty Girl Market place is now open for business. Follow the instructions for creating your first listing, and more. Crafty Girl uses eBay's shipping calculator so that you can calculate potential shipping charges for your listings being sold. A Stripe merchant account is an account businesses use to accept online payments through Stripe, a popular payment processing platform. Unlike traditional merchant accounts provided by banks, Stripe acts as both a payment processor and a merchant account provider, allowing businesses to accept credit card, debit card, and digital wallet payments without needing a separate merchant account.

Returns

Return Policy

1. Return Window Customers may return options items and will work through the seller they purchased from. Some sellers may not have a return option and some may have have timeframes to return an item.

2. Return Eligibility (if offered) Items must be unused, in original packaging, and with all tags attached.

3. Return Process Customers must request a return through the seller they purchased from.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds & Processing Time Refunds will be issued to the original payment method within 5-7 business days after the return is received and inspected by the seller.

5. Defective or Incorrect Items If a customer receives a damaged, defective, or incorrect item, they must report it within 7 days of delivery.

The seller will cover return shipping costs and send a replacement or issue a full refund.

6. Exceptions & Special Cases Holiday or seasonal items may have different return policies (e.g., extended return windows).

Bulk or wholesale orders may be subject to different return conditions and must work with the seller.

Need More Help?

Send us an email, we would love to hear from you. Email us at: info@thecraftygirl.com